These Terms & Conditions ("Terms") set out the contractual basis on which you ("the Customer") may place an order with Castelnau Florist ("we", "us", "our") for online flower delivery services. These Terms apply to all flower orders delivered to customers in Castelnau and the surrounding areas, whether placed via our online shop or other digital means. By placing an order, you agree to be bound by these Terms, which ensure transparency and a safe online shopping experience tailored for Castelnau flower delivery and its neighbouring locations.
Placing Your Order: To purchase flowers or floral arrangements from Castelnau Florist, please browse our online catalogue and add your selected items to your shopping basket. You are responsible for ensuring all requested recipient and delivery details are accurately provided at the time of ordering to guarantee timely and correct delivery.
Order Confirmation: Once you complete checkout, you will receive an order confirmation via your chosen method. This confirmation does not constitute acceptance by Castelnau Florist but acknowledges receipt of your offer to purchase. All orders are subject to acceptance by us, depending on stock availability and our ability to fulfil your requested delivery temporarily and geographically.
Please note that products and services displayed are subject to availability. Where any item is unavailable, a substitute of equivalent quality and value will be offered. We will contact you to discuss any significant substitutions, ensuring your satisfaction with the delivered flowers.
Delivery Details: Accurate entry of recipient address and contact information is crucial to ensure the smooth delivery of your selected floral gifts throughout Castelnau and adjoining neighbourhoods. Castelnau Florist cannot accept responsibility for delays or failed deliveries arising from incorrect or incomplete information supplied by the customer. Delivery is made during our standard delivery hours, subject to our schedule and local area capacity. Specific delivery time requests may be accommodated, but are not guaranteed.
All prices displayed on the Castelnau Florist online shop are inclusive of applicable UK VAT, unless otherwise stated, and are quoted in pounds sterling (£). Delivery charges are as specified at checkout and are added to your total order value.
Payment can be made securely using the online payment methods offered at checkout, which may include debit cards, credit cards, and selected online payment portals. Payments are processed at the time your order is placed. Your order will not be deemed accepted, nor scheduled for delivery, until payment is successfully received in full.
Please retain your payment confirmation for reference. In the event of any payment issues, we reserve the right to delay processing, cancel your order, or request an alternative payment method at our discretion.
Customer Cancellations: Should you wish to cancel or amend your flower order, please notify us as soon as possible after placing your order. Orders can usually be cancelled or altered up until the point flowers have been prepared or dispatched for delivery. If your flowers have already been made up or are out for delivery, cancellation or amendment may not be possible. In such cases, refunds cannot be guaranteed.
How to Request a Cancellation or Amendment: Please use the online facility where available or contact us promptly via the messaging or enquiry system provided on our website. We will confirm cancellation or amendment status as soon as possible. Refunds (where eligible) for cancelled orders will be made to the original payment method within 7 working days.
Our Right to Cancel: We reserve the right to cancel any order for operational or legal reasons, such as unavailability of flowers, adverse weather conditions, delivery restrictions, or suspicion of fraud. In such instances, we will notify you promptly and provide a full refund.
While every effort is made to ensure the accuracy of the images and descriptions on our website, flowers are seasonal and natural products. Arrangements and bouquets are subject to availability and may differ in colour, variety, and specification. Images are therefore for illustrative purposes only.
At Castelnau Florist, we reserve the right to substitute any item with another of similar style and equivalent or greater value and quality, should the original flowers not be available. Our florists always endeavour to maintain the overall appearance, theme, and value of the arrangement selected.
Delivery Area: Online flower delivery is offered throughout Castelnau and neighbouring local areas, within the radius outlined in our delivery policy. Orders for delivery beyond these areas may not be accepted and will be refunded where applicable.
Missed Deliveries: If the recipient is not available at the supplied address when delivery is attempted, we may leave the flowers with a neighbour or in a safe location (where feasible and permitted by you/the recipient), and a delivery note will be left. If no suitable arrangements can be made, alternative delivery charges may be incurred or the order returned to the shop for customer collection or rescheduling.
Delivery Refusal: Castelnau Florist accepts no liability where delivery is not possible due to lack of access, refusal by the recipient, or insufficient address details. In such circumstances, the customer remains responsible for the order value and any additional arrangements.
We take great pride in delivering fresh, high-quality flowers for every order placed for Castelnau flower delivery. If upon receipt you or your recipient are dissatisfied with the condition or freshness of the flowers, please notify us as soon as possible and within 48 hours of delivery. Photographic evidence may be requested to assist with the review and resolution of your complaint.
Where complaints are validated, we may offer a replacement product or refund at our discretion. Due to their perishable nature, flowers are generally not eligible for return, but we strive to resolve all issues promptly and fairly in accordance with your consumer rights.
It is your responsibility to provide correct and precise recipient and delivery information at the time of ordering. You are also responsible for ensuring someone is available to accept the delivery at the scheduled time. Flowers should be cared for upon receipt as per the instructions included with your order to maximise freshness and longevity.
All content, brand names, images, designs, and data on the Castelnau Florist website remain the intellectual property of us or our licensors. No content may be duplicated, copied, or reused without our prior written consent.
Our liability for any loss or damage you suffer due to us breaching these Terms is strictly limited to the value of the order in question. We will not be liable for any business losses, loss of profit, loss of data, or any indirect losses arising from the use of our online shop or services. Nothing in these Terms excludes or limits liability for personal injury or death resulting from our negligence or for fraud.
Castelnau Florist cannot be held responsible for failure to perform or for delays caused by circumstances beyond our reasonable control, such as severe weather, civil unrest, pandemics, transport interruptions, or acts of God.
We respect your privacy and operate in compliance with current UK data protection law, including the Data Protection Act (DPA) and the General Data Protection Regulation (GDPR). Personal data provided during the order process is used solely for the fulfilment of your order, processing payment, and communications relating to your purchase. Full details are available in our Privacy Policy.
These Terms and any dispute arising from or in connection with them are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Castelnau Florist reserves the right to change or modify these Terms at any time to reflect changes in our services, legal requirements, or business operations. The current version of the Terms will be displayed on the website, and your continued use of our online services after changes are posted will signify acceptance of those changes.
Should you require further clarification on any aspect of these Terms or about your online Castelnau flower delivery order, please use our customer enquiry form or visit our shop during opening hours for assistance.
Note: These terms apply equally to customers situated in Castelnau and in all surrounding areas included in our delivery radius.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Castelnau, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Castelnau.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
